FAQ

Frequently Asked Questions

How long does shipping take?
Most orders are delivered within 7–20 business days, depending on your location.

Do you ship internationally?
Yes, we ship to most countries worldwide.

How can I track my order?
Once your order ships, you will receive a tracking number by email.

Can I return my order?
Yes. We accept returns within 30 days of delivery. Please review our Return & Refund Policy for details.

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.

How can I contact customer support?
You can reach us at support@petslovers.online and we’ll respond within 24–48 business hours.

What if my order arrives damaged?
Please contact us immediately with photos of the damaged item and we will assist you with a replacement or refund.